CONTACT US:
Send us a message
The fastest way to find help with your issues is by checking this FAQ. Did you already peek at the Troubleshooting menu?
You can use the search bar to search for specific topics by writing a keyword or a full question (eg. “login”, “I can’t log in”) and you will see a list of all topics that correspond to your keywords. In this case “Login issues” is a good place to check for help.
If you can’t find your answer or still have questions, you can contact our customer support by sending an email to support@recolor.com.
Our representatives usually get back to you within 24 to 48 hours on business days. Remember to check your spam folder if you have not received our answer!
Send us your suggestions
We have such amazingly creative and passionate users, and we are always happy to hear about improvements you would like to see in Recolor. You can send us suggestions using the forms below.
Note that these forms are not customer support. Responses are anonymous and we can’t respond to you. If you need help with issues you are experiencing, please contact customer support directly.
Links:
Send Feedback Here
Request Pictures Here
Request Features Here
TROUBLESHOOTING:
First Steps (iOS Troubleshooting)
The following steps help solve most issues:
UPDATE
Go to Apple App Store -> Updates, find Recolor and make sure that you have the latest version. If the button says ‘update’, please tap it to install the latest update.
RESTART
To restart your iOS device:
Press and hold Home and Lock buttons simultaneously until the Apple logo appears.
iPhone 8, X and newer: Press and release volume button. Press and hold the side button until your screen turns off and on again. Release the button when the Apple logo appears.
CHECK RECOLOR
After the above steps, open Recolor again and see if the issue still persists.
SOLUTIONS
Check the articles under the Solutions menu to see if there already is a quick fix for the issue you are experiencing.
First Steps (Android Troubleshooting)
The following steps help solve most issues:
UPDATE
Go to Google Play Store -> Updates, find Recolor and make sure that you have the latest version. If the button says ‘update’, please tap it to install the latest update.
RESTART
To restart your Android device:
Press and hold the Power button until you get an option screen to restart.
CHECK RECOLOR
After the above steps, open Recolor again and see if the issue still persists.
SOLUTIONS
Check the articles under the Solutions menu to see if there already is a quick fix for the issue you are experiencing.
Information to send about technical issues
To help us solve your problems faster, please provide us with as much of the following information as possible:
Describe the issue
Describe what you were doing just before the issue occurred
Tell us what steps you already took to try to solve the issue
How long has the issue been going on
What device you have
Any screenshots and screen recordings that show the issue
To contact our customer support email support@recolor.com.
My subscription isn’t recognized
If you have a Recolor subscription but are unable to use the subscriber features, here’s what to do:
RESTART
Turn off Recolor, make sure it’s not running in the background either, and then turn it back on.
RESTORE PURCHASES (iOS)
If that didn’t help, go to your Recolor Settings and tap Restore Purchases. Turn the app off and on again after.
CHECK YOUR APP STORE
If that didn’t help, go to your Apple App Store or Google Play Store Settings:
check that you are logged into your app store using the same account you used when purchasing the subscription
check your subscription settings to make sure you have an active Recolor subscription
If you don’t have an active Recolor subscription but believe you should, please contact your app store customer support
Account Deletion
If you would like your account deleted, please contact our Customer Support by sending an email to support@recolor.com from the email address used to create the account you want to be deleted.
Deletion happens in two phases:
Your account will be disabled and identifying features (userpicture, username and profile text) removed
Your account will be forwarded to the tech team for deletion and they will erase the account and its content. This may take some time.
PLEASE NOTE: When your account is deleted, all of the data associated with your account will be removed completely, and it is not possible to recover your account at a later time. You can continue using Recolor’s coloring features without an account, and create a new account if you want to use the social features again in the future.
IF YOU HAVE A SUBSCRIPTION and don’t want to continue using the coloring features of Recolor, make sure that you cancel it at least 24 hours before your renewal date. You can check your subscription status and cancel it through your App Store’s Settings.
SOLUTIONS:
Colored pictures disappeared
If you don’t see any coloured pictures in your My Works gallery, please restart your device and see if that brings them back. If the pictures are not appearing after restarting either, please think back if you have done any of the following: start playing on a new device, updated your device’s operating system, delete and reinstall Recolor, cleaned up space from your device, or let other apps clean up space from your device? These actions could unfortunately result in the loss of Recolor data from your device and the disappearance of your pictures.
FOR ANDROID DEVICES:
Unfortunately, if you are a free user, your My Works pictures are only saved on your device locally, which means that if they have been lost because the data has gotten erased from your device for one reason or another they sadly cannot be recovered. We hope to provide a better backup system for Android devices in the future and are truly sorry for the inconvenience this has caused you.
As for the premium users, you can retrieve your pictures if you have enabled Google Drive backup system. Please advise this entry to get all the information on enabling and using this backup system.
FOR iOS DEVICES:
If you are using an iOS device, it is possible that your pictures are backed up in your iCloud and could be recovered. Please follow the steps below:
First, make sure you’re logged-in with the correct iCloud account you had on when you first installed Recolor. Your pictures should be saved in the cloud.
Go to the iOS settings – find ‘Recolor’ – make sure it has the ‘Use iCloud’ on. Then, go to the settings in Recolor and check the iCloud state in the settings. Make sure iCloud is all synced and everything is downloaded. Please note that this iCloud syncing process could be extremely slow sometimes. Leave the app open for 10 minutes or so and the pictures should come back.
Also, note that if your device is low on space or for some other reason, iCloud moves less used files to the cloud. In particular, this often happens after an update. Depending how many coloured pictures you have, re-downloading these to the app may take awhile. Just keep using the application normally and you should be able to retrieve them after a while. For this to happen less frequently, make sure you have sufficient amount of free space (100mb or more).
Published pictures/followers/following disappeared
If instead of your profile you see an empty profile, it is likely that you accidentally ended up in an empty duplicate account.
Please try logging out of your account from the Settings in Recolor (My Works -> Settings (top-left corner) -> Logout from Gallery) and then log in using your original login method – the same method you used when setting up your account (Facebook, Google or email).
Accidentally using the wrong login method can create a new, empty account. That’s why it’s important to use the same login method that you used when creating your account for the first time. This will let you get back to your original account where all of your published pictures, likes and followers are waiting for you.
If you can’t remember your original login method, please send an email to our support support@recolor.com with your username, email address associated with your account, description of your user picture and/or some of the last pictures you published and an estimation of how many likes your account had. With this information we can find your account and help you back in there.
Login issues
If you are not logged into your gallery account, you will be asked to log in when you try to use the social features of the app. Please use the same login method that you used when you created your account to access your account. The login methods are Google login, Facebook login and email login.
If you can’t remember your login method, please send an email to our support support@recolor.com with the following information: your username, email address associated with your account, a description of your user picture and/or some of the pictures that you last published, and an approximation of how many likes your account had. We can then find your gallery and check your login method for you to help you get back in there.
Recolor doesn’t work (app, pictures or ads do not load/open)
First, please try restarting the device.
If a simple restart doesn’t help, it’s a good idea to cold boot your device. To cold boot your device, hold down the Home button and Power button at the same time for at least 10 seconds until the phone restarts.
Check that you have enough free memory on your device, and clear function memory.
Check your internet connection.
If these do not help, please contact our customer support at support@recolor.com.
Notice that uninstalling is not recommended, as if there is no backup made, you can lose your My Works pictures. We recommend asking for advice from our support before uninstalling the app.
Why do my colors change when I finish coloring?
Please check to make sure that your Effect is set to “no effect”, Filter is set to “No filter” and Outline is set to “Black” and your picture will look exactly like it did in the coloring editor again.
Where do I get the latest news about Recolor?
You can get the latest news about Recolor in the Activity section in the app – either in your Notifications or the Newsfeed.
How do I update Recolor?
You can update your Recolor app by going to your App Store and finding an available update under the Updates section.
How do I take and send you a screenshot?
If you are unable to log into your account, unsure why some of your pictures were taken down or are encountering some technical issues, we will need you to send us some screenshots.
Taking screenshots on your device may differ from device to device.
Why is reinstalling not recommended?
If you are using an Android device, please DO NOT uninstall and reinstall your app because this will erase your My Works pictures and My Palettes. Only subscribers can use the Google Drive backup feature. Please note that your My Palettes are saved only onto your device and therefore will be deleted, even if you use the Google Drive backup feature.
If you are using iOS and if you’re willing to try reinstalling, just make sure that, before deleting, your iCloud backup is on – go to the iOS settings, find ‘Recolor’ and make sure it has the ‘Use iCloud’ on. Then, go to the settings in Recolor and check the iCloud state in the settings to make sure that iCloud is enabled. Make sure iCloud is all synced and everything is downloaded. This way you will be able to retrieve all your My Works when you reinstall. Please note that you will NOT be able to retrieve your My Palettes if you decide to reinstall the app, even if iCloud is on.
What to do if I want my picture removed from official Recolor social media?
Sometimes Recolor wants to show off your amazing colorings in our Facebook or Pinterest accounts, or other social media. If your picture is featured, your username is always credited as the creator.
If you would like us to remove the picture you have colored and published from our official social media, please contact our support at support@recolor.com.
To find the picture’s link, please tap on the ⋮ button next to your picture and choose ‘Open in browser’. Once the page is open, please copy the address of that web page and simply send it to us by email.
LOG IN:
How do I use Google login?
In the login window, choose Continue with Google. Make sure that you are logged into the correct Google account on your device either through your device’s settings or its web browser, because the login page automatically gets the details of this account.
Please note, you can only log in using the Google login if that is the method you used when creating your account.
If you see the wrong Google account in the login window or are logged into the wrong gallery account or an empty gallery account, please change the Google account and try again.
How do I use Facebook login?
In the login window, choose Continue with Facebook. Make sure that you are logged into the correct Facebook account on your device either through your device’s settings or its web browser, because the login page automatically gets the details of this account.
Please note, you can only log in using the Facebook login if that is the method you used when creating your account.
If you see the wrong Facebook account in the login window or are logged into the wrong gallery account or an empty gallery account, please go change the Facebook account you are logged into on your browser or device’s settings and try again.
How do I use email login?
To log in using the email login, please click on the purple login text on bottom right of the login screen, next to ‘Already have an account’. This will take you to the email login page where you will be able to put in your email address and your password.
Can I use different login methods to access my account?
To access your account, you need to use the same login method that you used when you first created your account. Using a different login method will create an empty duplicate account for you. If this happens, please log out of the wrong account and log back in using the correct login method.
Can I change the login method I use to access my account?
No. Unfortunately it is not possible at this time to change the login method or login email associated with your account.
What to do if I don’t get my verification email?
When you sign up using your email, you will receive an account verification link in an email. If you don’t see this email, please check your spam folder in case it has ended up in there. If it’s not there either, it is possible that you mistakenly typed your email wrong. In that case you will need to change your email address to Recolor.
To change your email, you will need to log out of your gallery and create a new account using the correct email. Don’t worry, your unpublished pictures will not disappear if you do this, they are saved on your phone/cloud and will remain in your My Works gallery while you log out of your account and log back in using the new one.
What do I do if I can’t remember my original login method?
If you can’t remember your login method, please send us an email to support@recolor.com with your username, email address associated with your account, description of your user picture and/or some of the pictures that you published last and an estimation of how many likes your account had. With this information we can find your account, check your login method and help you get back in there.
Can you help me get back into my original account?
Yes. Please contact our support with your username, email address associated with your account, description of your user picture and/or some of the pictures that you published last and an estimation of how many likes your account had. With this information we can find your account, check your login method and help you get back in there.
My account has been disabled by the administrator, what does it mean?
If your account has been disabled by the administrator, it’s because you have broken Recolor Community Guidelines by posting pictures or comments that are inappropriate. Please read the Community Guidelines very carefully and make sure that you follow the rules if you decide to make a new account in the future.
You can read the guidelines by clicking “Community Guidelines” on the settings.
You can also read them inside Recolor in the Activity Feed -> Newsfeed.
I typed in the wrong email, how do I change it so I get the verification code?
When you sign up using your email, you will receive an account verification link in an email. If you don’t see this email, please check your spam folder in case it has ended up in there. If it’s not there either, it is possible that you mistakenly typed your email wrong. In that case you will need to change your email address to Recolor.
To change your email, you will need to log out of your gallery and create a new account using the correct email. Don’t worry, your unpublished pictures will not disappear if you do this, they are saved on your phone/iCloud and will remain in your My Works gallery while you log out of your account and log back in using the new one.
What do I do if I logged in and am seeing an empty gallery?
It sounds like you accidentally ended up in an empty duplicate account. This can happen if you accidentally use a different login method than the one you used when first creating your account. Please log out and try logging back in using the correct login method (email, Facebook or Google login).
If you can’t remember your login method, please contact our support with the following information:
Your username
Email address associated with your account
Description of your user picture
Some of the pictures you last published
An estimation of how many Likes your account had received
With this information we will be able to find your account and check your login method for you so you can get back into your account.
How do I get a new password?
If you have forgotten your password, you can request a new one from the email login page. Please go to My Works – Settings – Login to Gallery and tap on ‘LOG IN’. This will take you to the email login page where you can fill in your email address and password, and there is a link to recover a forgotten password. A password recovery link will be emailed to you.
When you use Facebook or Google login you don’t need a separate password. If you have forgotten your Google or Facebook password associated with the account that you use to sign into Recolor, please use Google or Facebook password recovery function to recover the password.
File
VIDEO TUTORIALS:
Coloring tools
Tap-to-color
When you are in the Tap-to-color mode you can tap on areas of the picture to fill them with the color that you choose.
Slide-to-color
When you are in the Slide-to-color mode you can slide your finger across the screen and color everything it touches.
Where are the different brushes?
At this time there are no different brushes in Recolor. There are two different coloring options, the regular coloring and the crayons. With regular color palettes, you can fill the whole area in a picture with a simple click or a swipe. With crayons you can color as if you are using real pencils to color – Crayons let you add to the pictures, for example modifying the designs, adding shading or writing text, and crayons are also the best tool to color imports which don’t have clear black lines. When using crayons, you can toggle between softer regular crayons and sharper markers by clicking on the purple dot above the picture. To get a smaller line when drawing with crayons, zoom in close to the picture.
Gradients
Gradients are colors that change subtly from one color to another or from lighter to darker color. Where the darkest and the lightest colors will be, depends on where you touch the area of the picture, so try tapping different areas on different parts and see how they change!
Crayons
Crayons allow you to color as if you are using either chalk or a marker. You can get very creative, without coloring the whole area of the picture, as it works when coloring with solid colors or Gradients. Simply move your finger across the parts that you would like to color. We always recommend using Crayons when coloring imports.
You can switch to crayons from the palettes menu that opens from the white circle with colored dots inside it on the lower left side of your coloring mode.
Live colors
Live colors are colors that are moving and shifting in the picture while you are coloring. Please note that the colors will not be moving anymore once you publish your image. However, if you want to share your moving Live color creation with your friends, you can share it as a video on social media from the final screen.
How do I create my own colors?
You can create your own colors in My Palettes. You find My Palettes from the Palette menu that you can access by clicking on the circle with colored dots inside it on the lower left corner of your coloring editor.
When you first access My Palettes, you see empty palettes with just one clear circle in them. Tap on this clear circle and the color editor appears. On the bottom you see a row of different types of circles – these are the different color options you can choose from, from solid colors to different types of gradients and finally a metallic color. (Note: Free users can only create solid colors).
Tap on the style you want your color to be. For solids, there is a solid line of color under the rainbow circle which shows you the color you are creating. For gradients and metallics the line has a ball at each end of it – click on the ball that you want to set a color to first, set the color and then click on the ball at the other end to set that color.
The rainbow circle that lets you set your desired color has two wheels. The outer wheel lets you choose the color – slide the white circle along the circle to find the color that you like. The inside circle lets you choose the lightness/darkness of the color. Slide the white circle around to get the desired shade.
When you are happy with your color, click on the checkmark and your color is saved into your palette. You can edit the colors or delete them by double tapping on them to open the editor again, and you can create as many new colors as you want by clicking on the clear circles.
How do I add text on my pictures?
Crayons are the tool to use for this! Make sure to zoom in closer to the image to make smaller details, and try turning on the marker mode by clicking on the purple dot above your picture to get a brighter and sharper line that is ideal for writing.
How do people change the Recolor designs?
Our users use the crayons in very creative ways to modify, shade or add to our Recolor designs. Open the palette menu in the coloring screen by clicking on the white circle with colored dots in it on the lower left side of your screen and choose crayons from the menu. To toggle between regular crayons and brighter/sharper markers, click on the purple dot above the image. To draw small details, zoom in close to the image. The use of crayons takes some getting used to, but once you get the hang of them only your imagination is the limit!
How do I switch between regular crayons and marker crayons?
The crayons have two modes: regular crayons and markers. The regular crayons make a softer, wider line and the markers are smaller, sharper and brighter in color. To switch between these different modes, click on the purple circle above your picture.
Eraser tool
At this time, there is no eraser tool. If you don’t like the color you have used and would like to try another one, you can either use the same color and tap again on the same area to remove the color or you can choose a different color and simply tap over the first one. Please note that this does not work with crayons!
You can also use the Undo button to remove the previous action – tap on the arrow placed left of the hand symbol above your picture in coloring mode.
NAVIGATING IN RECOLOR:
What is Home?
Home is the first page of the app, where you can find different Categories of pictures or Search pictures to find the perfect one that you would like to color.
What is Gallery?
Gallery is the second page of the app, where you can look into, like, or comment and express your positive thoughts towards other users’ published artwork. You can also find users by using the Search users option at the top of the screen.
Gallery is separated into two different sections – Highlights, where you can look into the most popular artwork and also browse through different Categories (Recolor, Imported, Dailies, and Debuts pictures) and Following, where you can enjoy the published artwork of the people you follow.
When you go to the Gallery’s Highlights page, you will be shown Recolor’s Most Liked pictures of the day. You can also find the Imported, Daily New, and Debuts category and see the Most Liked, Recents, and Top Users of each category by simply tapping on that category.
What is My Works?
My Works is the third page of the app, where you can look into your own beautiful artwork and continue coloring it or recolor it all over again. It is separated into three parts – All Pictures, Imported and Published.
What is Activity?
Activity is the last page of the app. There you can find your own Notifications from when users have started following you, liked or commented on your picture. Under the News part you will find our Newsfeed where we publish all of the news regarding the app, but we also provide you with the Suggestion Box for Pictures, so you can share your ideas with us.
File
RECOLOR LIBRARY:
What is Recolor Library?
In Recolor Library you can find different Recolor pictures in different Categories that were created by our illustrators. There are currently 3000+ pictures in the Recolor Library and we add 3 new pictures every day so this number is constantly growing. Subscribers have access to all of these pictures and free users can color the pictures marked as free in each appropriate category and the Daily Pictures when they’re free.
What are Categories?
You can find different Categories in alphabetical order in the Recolor library so you could easily find the pictures that you would like to color, depending on your interest. Some of the Categories that you can scroll through right beneath the banners are: Activities, Cats, Dogs, Folk Art, People, etc.
How do I find pictures I want to color?
You can find different pictures by scrolling through the Categories or simply using the Search pictures option.
Please note that as a free user, you can color the newest picture of the dailies and the pictures in the Free section.
Which pictures are free to color?
You can find the free pictures in each appropriate category, as well as in the Dailies section on the Home page. You can also import 3 pictures in 24 hours for free.
How do people color pictures that are not in the Library?
Users can import their own pictures, as long as they are following our Community Guidelines. Free users can import 3 pictures in 24 hours and subscribers get an unlimited amount of imports.
You can import your pictures in your My Works under the Imported section.
File
RECOLOR PICTURES:
Why do others have pictures that I don’t find in the library?
Everyone has the same pictures in the Recolor Library. When you see pictures in other people’s galleries that are not from the Recolor Library, those pictures have been imported by the user.
Do you add new pictures to existing categories?
Yes. All Daily images go into the categories that are appropriate for them. While the pictures are recently added they can be seen both in the Dailies category and in their own categories. Once the pictures disappear from the Dailies category they can be found in their appropriate categories in the Library.
Who draws Recolor pictures?
We have a superb team of artists in our Helsinki office who work hard every day to keep bringing you the best coloring pictures.
How do I share my pictures with other Recolor users?
After you have finished and finalized your picture, click “done” and you are taken back to your My Works page where you see all your colored pictures. Click on the picture you want to publish and from the popup choose “Publish to Gallery”. This will publish your work for the Recolor community to see. You can see all your published pictures and the likes and comments they have received in your Published gallery.
How do I share my pictures on Social Media?
After you have finished coloring, have set the effects/filters and outlines in the finalize screen and clicked the checkmark, you are taken to a window where you see your finished artwork. In this view there are sharing icons underneath the picture – simply click the ones you want or find more options by clicking on the circle with three dots in it and share your artwork with your friends.
File
RECOLOR GALLERY:
What is the Following gallery?
You can find Following gallery in the Gallery section of your app. There you can enjoy the wonderful artwork of people you are following. You can just check the artwork or also use some of the social features of Recolor – leave wonderful comments and/or likes to express your positive thoughts about their artistic skills!
What is the Highlights gallery?
You can find the Highlights gallery in the Gallery section of your app. There you can check, like and comment on the pictures that receive the most likes within the shortest period of time each day and learn what is especially popular in Recolor Gallery.
Highlights gallery is divided into four sections: Recolor, Imported, Dailies, and Debuts.
When you go to the Gallery’s Highlights page, you will be shown Recolor’s Most Liked pictures of the day. You can also find the Imported, Daily New, and Debuts category and see the Most Liked, Recents, and Top Users of each category by simply tapping on that category.
Community Guidelines – the rules of Recolor galleries
Like any community, Recolor has guidelines you need to follow to keep the community safe and enjoyable for everyone. Not following the guidelines will lead to warnings, bans or disabling of your account.
If you are not sure before posting, here’s what to ask yourself:
Does this belong in a coloring book?
Would I like to receive this type of comment myself?
If the answer is yes, go ahead and post!
But don’t post the following:
Nudity, sex, sexual themes, erotic images
Violence, blood, injuries, self-injuries
Hate speech, bullying, threats, discrimination
Illegal activities
Profanities
Mean comments
Any hateful content
Don’t try to start drama
Don’t ask for likes, comments or follows
Don’t spam with unwanted comments
Don’t impersonate others, including private individuals, celebrities or Recolor personnel
Doesn’t belong in a coloring book:
Uncolored pictures or
Imported images with only text, or sharing any image for the main purpose of delivering written messages
Personal information
Roleplaying
Dating
Selfies or photographs of underage people; any selfies or photos of private individuals may be removed.
Political or religious messages or preaching
Marketing, sales, promotions
Recolor is a diverse social coloring app for all art lovers around the world. We want to create a safe space for everyone to come together, regardless of race, gender identity, sexuality or anything else. We allow absolutely no bullying, hate speech or discriminatory activity in our community.
Recolor app is for users 13+, and these community guidelines are based on Apple App Store and Google Play Store’s acceptable use policies.
The Recolor team has the final say over what content is appropriate for the public galleries. Recolor moderators will remove any content that violates the guidelines or that does not belong in a coloring app at their discretion. If you have any questions or feel like your content has been removed in error, you can contact Recolor Customer Support through the Settings. Read Recolor’s full terms of service.
NOTE: Recolor moderators or other personnel will never contact you through the gallery; all official communications come through popup messages or official email (support – or hello@recolor.com).
File
SETTINGS:
Where is the Settings menu?
Settings menu can be found in My Works, in the upper left corner of your screen. You can open it by tapping on the little gear icon.
Through Settings you can log into or log out from your Gallery, check our Community Guidelines and the users you have blocked, check the resources, contact our Support and more!
PROFILE:
Who can see my Recolor profile?
Once you have created your Recolor profile, it becomes public so everyone who uses Recolor can see it. However, if you don’t want someone to follow you or comment on your published artwork, you can always block the user.
How do I create a Recolor profile?
When you try using the social features of the app, such as liking or commenting on other user’s artwork or publishing your own My Works pictures, you will be asked to log into your Gallery. You can choose between email, Google and Facebook login. Once you log into the Gallery, your account will be created.
How do I change my profile picture?
To change your profile picture, go to Settings (gear icon on top left corner of My Works screen) and tap on the user picture. You will be able to pick a new picture from your Photos, just please make sure that you have given Recolor permission to access your photos.
How do I change my profile name?
To change your profile name, go to Settings (gear icon on top left corner of My Works screen) and tap on your username. Screen will pop up where you will be able to edit it.
How do I change my profile description?
To change your profile description, go to Settings (gear icon on top left corner of My Works screen) and tap on your profile description. Screen will pop up where you will be able to edit it.
How do I change the color of my profile?
To change the color of your profile, go to your Settings (gear icon on top left corner of My Works screen) and choose one of the profile color options next to your user picture by tapping on it.
What to do if I’m locked out of my account?
If you are locked out of your account, please contact our Support by email (support@recolor.com) with the screenshot of your account and information about it – your username, email address associated with your account, approximate number of likes and description of the last picture posted. That way, we will be able to look into your login information and help!
File
IMPORTING:
Can I import a photo and keep the colors?
No. Recolor is a coloring app, that is why all imported pictures turn black-and-white when imported – so you can color them yourself!
How many times can I import?
As a free user, you can import 3 pictures in 24 hours. Subscribers can import an unlimited amount of imports.
How do I increase my import limit?
If you would like to be able to import more than 3 pictures in 24 hours, you can always try the free trial or take one of the possible subscription options – weekly, monthly or yearly for iOS users and monthly or yearly for Android users. To do so, please tap on any of the premium features in the app and choose the preferred option.
Please remember to cancel the free trial at least 24 hours before it ends in case you do not want to continue your subscription – if you do not cancel it, you will be automatically charged for the new subscription cycle by your app store.
Where are my imported pictures?
Your imported pictures are placed in the Imported section of your My Works gallery.
What can I import?
You can import any pictures that you would like to color, as long as they are following our Community Guidelines.
What are the available options when importing?
When you import your picture, you will be able to choose between different options, based on whether you want your picture to be lighter or darker. The available options are: Original, Light, Lighter, Dark, Despeckle.
Why does my imported picture turn all one color when I tap?
For imported pictures we cannot guarantee that they will have properly connected lines in them. Usually they don’t so when you tap on one place in the picture, the whole picture will turn into one color. This is why, for coloring imports, we always recommend using Crayons!
What’s the best way to color imports?
For coloring imports, we always recommend using crayons! You can find them in the white circle with colored dots inside it on the lower left corner of the coloring screen. When you tap on it, a menu with all of the colors and palettes available will open. Then simply tap on the ‘Crayons’ button and enjoy coloring!
SOCIAL FEATURES:
What are the social features of Recolor?
Recolor Gallery is a public gallery where you can share your colored pictures with other Recolorists. You can like other artists pictures and comment on the pictures.
How do I share pictures with the community?
When you have finished coloring a picture and want to share it with the community, go to your My Works page, tap on the picture and from the menu that pops up choose “Publish to gallery”. This publishes the picture to your public gallery for others to see.
Who sees the pictures I share?
Pictures that are posted to Recolor gallery are public and visible to everyone. Everyone else who uses the Recolor app can see your pictures – and your pictures are also publicly on the Recolor website. Furthermore, anyone with your gallery link can view your gallery. Please keep this in mind when you post pictures or comments into the community – everything that you post is public.
Is Recolor a social media?
Recolor is not a social media, but a coloring application with social features. The purpose of Recolor is to give art lovers from around the world a place to connect. The social features of Recolor include sharing colorings, liking pictures and commenting on pictures.
Users can upload their own profile picture and share a short bio where they tell something about themselves to the community. Personally identifiable information should not be shared in the profile or anywhere else in the public galleries.
Comments
The comment feature is an amazing opportunity to connect with like-minded artists all around the world and share your enthusiasm about art. Share your comments, compliments and art tips with others, and get to know your fellow colorists by chatting with them.
When you comment, post the kind of comments that you would like others to post on your pictures. No spamming, no bullying etc. The Community Guidelines apply to comments as well.
Likes
With Likes you can show your appreciation for other Recolorists’ work! Tap on the heart underneath a picture you like and it will turn red – and you just gave the picture a like. The artist will see in his or her activity that you have liked their picture and it will make their day.
The number behind the heart shows you how many likes the picture has received.
What is the Official Recolor Challenge group?
The Official Recolor Challenge group is a safe space we’ve created on Facebook for our brilliant users! Each Monday we are posting a new Weekly Challenge and each Wednesday we are posting a new Special Challenge that anyone with Recolor app can join!
Weekly Challenges usually include one free and one premium picture from our growing library. Special Challenges include one free and one premium picture from one of our Campaigns (Spotlight, Events, or Collections). It is important to note that we are always including free content so both free and premium users can join!
Each week we are also announcing winners whose stunning artwork is featured in the Challenge Group. We can’t wait for you to join our amazing community!
HIGHLIGHTS AND CAMPAIGNS:
How do I get my picture in the Highlights?
The Highlights page features the most liked pictures from all of Recolor galleries. The pictures that are featured in this gallery are the ones that receive the most likes in the shortest amount of time within 24 hours of being published. Artists whose pictures make it to the highlights page are usually Recolorists who have been creating art for months and spend a lot of time interacting with others in the community in a positive manner.
Please do not spam others with comments that are asking for likes, follows or shoutouts because this is considered spamming and is against the rules. There is no shortcut, a quick way or a trick to the highlights. Keep creating art that you enjoy looking at, interact meaningfully with others in the community and one day you might see your pictures in the highlights.
What is the Spotlight?
Spotlight is the gallery where every week you will be able to see twelve new pieces of art by twelve different Recolorists. From the Spotlight page you can directly access the profiles of featured users so you can follow your favorites. Spotlight also makes one premium picture a week free for everyone, and premium users can click any picture in Spotlight to open it and start coloring their own version.
How do I get to the Spotlight?
You can get to the Spotlight by simply doing what you are already doing – relaxing, coloring and expressing yourself! Spotlight is not about the amount of likes, following a certain formula or competing with others – it is about showing off the amazing variety, creativity and artistic vision that makes up the Recolor community.
Everyone has an equal chance to be featured – as long as you have a Recolor account and share your colorings, you can make it into Spotlight.
What are Events?
Events are the galleries where you can choose between 4 pictures in the specific theme for coloring. You can color the pictures according to instructions for a chance to be featured in an Event gallery, available through a banner in the app. All versions of the Event pictures published during the Event are eligible for being featured.
At the end of the stated time period, the Recolor Team chooses and features pictures that best capture the theme. From the Event gallery, other users can access the featured artists’ galleries.
If you are a subscriber, you will be able to color all of the pictures available. If you are a free user, the events don’t always have free pictures. We recommend you start your free trial to unlock all the pictures. Just please remember to cancel it at least 24 hours before it ends, in case you do not want to continue your subscription.
Note: If you have already colored the pictures shown in the Event before, and since only the pictures that are published during the Event will be considered, you will have to re-publish those pictures within the Event dates in order to take part in the Event.
Where can I find the Events page?
The Events page can be found in the Home section of the app – simply tap on the Event banner and you will be able to choose between 4 different pictures in the specific theme chosen by the Recolor team, but also, after the stated time period, when the Results are available like and comment on the beautiful featured artwork of our users.
How can I unlock all of the pictures in the Event?
All of the pictures in the Events are unlocked for subscribers only. If you are a free user, we recommend you starting your free trial to try the premium version of the app. If you decide to continue your subscription, all of the pictures in the app, as well as the Colors and the Effects will be unlocked for you while your subscription is active. If you would not like to continue your subscription after the free trial, please remember to cancel it at least 24 hours before it ends.
iOS users can subscribe for a weekly, monthly or yearly billing cycle.
Android users can subscribe for a monthly or yearly billing cycle.
For how long does the Event last?
Each Event has a specific time period stated, but for a week, when the Results are available, you will be able to look into our users’ featured pictures and like or comment on other users’ beautiful artwork.
We cannot wait to see your beautiful, creative artwork!
Can the pictures that were featured in the past Event be found in the Library?
You can find the featured pictures at any time in the different Library categories, depending on the theme of the Event.
Please note that all of the pictures are unlocked for subscribers only, so if you would like to access some of the pictures that cannot be found in the Free section, we recommend you start your free trial. Just please remember to cancel it at least 24 hours before it ends, in case you do not want to continue your subscription.
How do you choose the pictures that are featured in the Spotlight?
The Recolor community has so many creative, amazing artists and Spotlight is a great way of featuring some of their work. Spotlight is not about the amount of likes, following a certain formula or competing with others – it is about showing off the amazing variety, creativity and artistic vision that makes up the Recolor community and our Recolor team is always trying to choose different pictures to show exactly that.
Highlights is another Recolor feature where you can find the most popular artwork that has received the most likes within the shortest amount of time in the first 24 hours that they’re published.
Can the pictures that were featured in the past Spotlight be found in the Library?
You can find the featured Spotlight pictures at any time in the different Library categories.
Please note that all of the pictures are unlocked for subscribers only, so if you would like to access the pictures that cannot be found in the Free section, we recommend you start your free trial! Just please remember to cancel it at least 24 hours before it ends, in case you do not want to continue your subscription.
What is Recolor Collection?
Recolor Collection is a gallery where, from time to time, we feature some of our users’ favorite pictures in different themes. Unfortunately this collection usually does not have free pictures.
Where can I find the Recolor Collection?
The Recolor Collection page can be found in the Home section of the app – simply tap on the Recolor Collection banner and you will be able to choose between different pictures. Once the Results are published, you will also be able to like and comment on the other user’s amazing featured artwork!
If you have a subscription, you can color all of the featured template pictures. If you are a free user, we recommend you at least try a premium version of the app, by taking the Free Trial. Just remember to cancel it at least 24 hours before it ends, in case you do not want to continue your subscription.
How can I unlock all of the pictures in the Recolor Collection?
All of the pictures in the Recolor Collections are unlocked for subscribers only. If you are a free user, we recommend you starting your free trial to try the premium version of the app. If you decide to continue your subscription, all of the pictures in the app, as well as the Colors and the Effects will be unlocked for you while your subscription is active. If you would not like to continue your subscription after the free trial, please remember to cancel it at least 24 hours before it ends.
iOS users can subscribe for a weekly, monthly or yearly billing cycle.
Android users can subscribe for a monthly or yearly billing cycle.
SUBSCRIPTION:
What is a subscription?
Recolor subscription allows you to unlock all of the premium features – you will get +5000 pictures unlocked with 3 new pictures every day and will be able to use all of the colors, effects, filters and outlines unlocked. You will also be able to import an unlimited amount of images and publish 20 pictures in 24 hours.
When you are in the app and click on a premium feature, you will be asked to subscribe or start a free trial. Tap on the “start free trial” to see more subscription options if you have already done your trial.
Restore Subscription
If you are a Subscriber but premium content seems locked or you are asked to subscribe again, please go to your Settings, scroll down to Application and tap Restore Purchases.
Subscription Issues
Here are the most common Subscription issues and how to solve them:
I’m a subscriber but can’t access premium content or am asked to subscribe again
You can restore purchases in your Settings. Scroll down to Application and tap Restore Purchases, after this you will be able to access all of the premium content again.
Logged to a different Google/Apple ID account:
Please check that you are logged in to the same account than the subscription was made with.
There was an issue with my payment
Please contact the customer support of your app store – for Apple devices it’s Apple App Store and Google devices it’s Google Play Store. You can access these on your device in the location where you download your applications.
Subscriptions are sold through your app store and Recolor has no access to your payment details.
Other issues
If you have some other issue or your issue is not solved by following the steps above, you can contact our Customer Support for help by sending an email to support@recolor.com. We are always here to help you.
How to cancel a subscription?
You can manage your subscription from your App store account.
iOS:
You can review and cancel any of your subscriptions (including Recolor) from your device Settings > iTunes & App Stores > Your Apple ID > View Apple ID > Subscriptions. Find Recolor there and choose “Cancel Subscription”.
Android:
You can cancel your subscription through Google Play store by following these steps:
– On your Android phone or tablet, open the Google Play Store.
– Check if you’re signed in to the correct Google Account.
– Tap Menu -> Subscriptions.
– Select Recolor – Coloring Book subscription.
– Tap Cancel subscription.
– Follow the instructions.
Please note that uninstalling the app will not cancel your subscription.
SAFETY:
What do I do if I’m being bullied?
If you are experiencing bullying in the community, the first thing is to ignore the bullies. Don’t respond to their comments and don’t let them provoke you into making inappropriate comments yourself. Take the following steps instead:
Block them from commenting on your pictures. You can do this by tapping on the three dots at the side of their comment and choosing Block user. Please make sure to block them before deleting the comment, because you can only access this menu when you still have the comment.
Report the abusive comments. You can report comments from the three dots at the side of the picture.
We will investigate all reports of bullying. Please be patient with us and make sure you don’t answer the bullies comments and escalate the situation further while we’re investigating.
What do I do if I am worried about someone’s safety?
Provide immediate help: If you know the user personally, have their personal information and believe they are in immediate danger, please contact the local authorities. If you don’t know them personally, urge them to contact the authorities or a helpline. If there is no immediate danger or you’re unsure about how immediate the danger is, urge them to contact a helpline.
If the threat isn’t immediate or you don’t know where the person is located, here are things you can do:
Report pictures: You can report pictures that worry you from the three dots at the side of the picture. All reported pictures are reviewed and when pictures referencing self-harm, suicide or depression are encountered, we review the person’s gallery and reach out to them via email with helpful resources.
To bring the user to our attention faster, please send us also a message by email (support@recolor.com) with subject line “SUICIDAL USER”.
Provide resources: The fastest way to help someone is to direct them to the helpful resources we have gathered for them. These are free, confidential online and phone helplines that anyone can reach out to, run by trained professionals who know how to help.
How do I know if someone is suicidal?:
They might post content where they:
talk about wanting to die or kill themselves
talk about feeling hopeless or having no reason to live
talk about being a burden to others and how others would be better off without them
post pictures of self-harm
post pictures that glorify death, dying or suicide
How do talk to a suicidal user?
Here are some very helpful online resources with advice on how to communicate with a suicidal person:
http://helpingcasey.com/Getting-Involved/Help-Someone
http://www.befrienders.org/helping-a-friend
https://save.org/find-help/im-concerned-about-someone-else/
Why do you remove the pictures that reference suicide?
Coming across this kind of content can be disturbing, distressing and triggering to other users. A suicidal picture is a cry for help and comments from friends can be initially helpful to the artists who is having an emotional crisis, but real help needs to be provided elsewhere. Please rest assured, we reach out to anyone who’s posted suicidal content with resources to help them in their crisis.
If you are worried about someone and unsure what to do, you can always contact us by sending a message within the app.
befrienders.org
Helping a Suicidal Friend or Relative | Befrienders Worldwide Support
Be quiet and listen! If someone is feeling depressed or suicidal, our first response is to try to help. We offer advice, share our own experiences, try to f …
Feb 21st, 2018
SAVE
How to Help Someone Who Is Having Thoughts of Suicide – SAVE
Learn what to do and what to say to help someone you know who may be having thoughts of suicide.
Can you ban someone from the community?
Users who violate the Community Guidelines repeatedly or in a drastic enough manner that they need to be removed immediately will be banned from the galleries. The decision to disable an account is not taken lightly and accounts will only be disabled when there is a reason to do so.
We will not ban users just because another user asked us to. If you have an issue with another user, please report the inappropriate comments or pictures that they have posted. You can also email us with screenshots of their mean comments or inappropriate behavior. All accusations will be investigated and required action is taken to ensure the community’s safety.
Why was my account disabled by the administrator?
If your account was disabled, it’s because you didn’t follow Recolor’s Community Guidelines and continued to post inappropriate content despite the warnings you received. Please read the Community Guidelines before you continue posting once the ban is lifted. Bans can also be permanent.
When you receive a warning or your account is banned for a time or disabled permanently, you will receive a message telling you which rules you broke.
Recolor is an app for users 13+. If you are suspected to be under the age limit, your account will be disabled. If you are over 13 and your account was disabled because of this, you can contact Customer Support through the app Settings for instructions on how to confirm your age.
How to report inappropriate pictures or comments?
You can report a comment from the three dots at the side of the comment. When you tap on it, a menu will pop up that will let you report the comment as inappropriate, harassment or hate speech, or threatening content. Comments must follow the same community guidelines as everything else that is posted to Recolor galleries.
If there is an inappropriate comment or conversation, always report the comments involved in the exchange. Do not report the picture where the comments are instead because then only the picture will be checked – to make sure that the comments are checked by us please make sure to report at least one comment itself.
Please don’t report pictures of a user who left rude comments elsewhere in the community, but instead report the comment in question so we will know why you are reporting the user and can take further action.
When it comes to pictures, it is upsetting to see inappropriate images and we definitely do not allow them in our gallery. However, it is impossible for us to monitor everything that happens in the gallery/community and so we rely on the reports just like any other community.
Use the Report function found in the corner of every picture if you think the content is inappropriate.
How do I block someone?
You can block another user if they have commented on your pictures. At the right corner of the comment there are three dots – click on these and a menu with options to block the user or delete the comment shows up. Please be sure to block the user before deleting the comment, as you need the comment to be able to access this menu. Once you have blocked the person you can delete the comment.
How do I unblock someone I blocked?
To unblock someone that you have blocked before, go to your Settings – Blocked Users and tap unblock for those users you would like to unblock.
DELETE MY ACCOUNT:
Account Deletion
If you want to delete your account, tap the “Contact Us” to request deletion.
Deletion happens in two phases:
Your account will be disabled and identifying features (userpicture, username and profile text) removed
Your account will be fully deleted within 14 days
ACCOUNT DELETION CANNOT BE UNDONE
Please note that when your account is deleted, all data associated with it will be permanently removed, and it is not possible to recover it. You can continue using Recolor’s coloring features without an account. If you want to use the social features again in the future, you will need to create a new account.
If you are unable to log into the account you want deleted, please contact our customer support.
IF YOU HAVE A SUBSCRIPTION and don’t want to continue using the coloring features of Recolor, make sure you cancel it at least 24 hours before your renewal date. You can check your subscription status and cancel it through your App Store’s Settings.